Medical Practitioner - Lab Results

You can access your results in the following ways

Ampath Pro App

Download the free and user-friendly Ampath Results App from your chosen App store.

Register for electronic results by using your South African Identity number or Passport number.  

Download AndriodDownload IOS

Online Portal

Our friendly staff are always available to assist you in person.

Please bring your ID or Passport when collecting your results.

Find your nearest Ampath Care Centre on the Find a Lab page on our website.

LoginRegister

Email Results

Connect with us on WhatsApp by simply sending us a message on 0761 AMPATH (267284) and follow the prompts.

Get access to your results, account balance or request a quote within minutes.

Email Results

Whatsapp

Connect with us on WhatsApp by simply sending us a message on 0761 AMPATH (267284) and follow the prompts.

Get access to your results, account balance or request a quote within minutes.

Contact Us

Electronic Results Support

0761 AMPATH (0761 267284)

Frequently Asked Questions

Error: PASSWOR1

Meaning: Incorrect username
Resolution: Use registered mnemonic e.g. abddef01. Ensure there are no typos or extra spaces

Error: PASSWORD2

Meaning: Incorrect password
Resolution: Double-check for typos or case sensitivity. Reset the password if necessary

Unable to sign in to the results portal

Step-by-Step Resolution:
➤ Clear Browser Cache
➤ Press Ctrl + F5 to refresh the browser and clear cached data.Retry Sign-In
➤ Attempt to sign in again after refreshing.If the Issue Persists and the user is on the hospital’s network:
✅ Is Ampath whitelisted on the hospital network?
🔄 Is a different network available?Still Not Working?
➤ Take screenshots and forward them to Ampath Marketing for further investigation.

Microbiology results not visible on the Ampath Pro App or Website results portal

Step-by-Step Resolution:
1. Check Display Settings:Confirm if the Cumulative setting is selected.
2. Understand Cumulative Limitations:The Cumulative view will not show microbiology results that have:No organism foundNo growth / No culture
3. Toggle View Settings:Switch between:Cumulative settingSpecimen List setting on Ampath Pro (APR)

Histology or Cytology results are missing or not displayed

Step-by-Step Resolution:
1. Check Display Settings:Confirm if the Cumulative setting is selected.
2. Understand Cumulative Limitations:Cumulative view will not display histology or cytology results because:These reports do not print on a cumulative grid.
3. Toggle View Settings:Switch between:Cumulative settingSpecimen List setting on Ampath Pro (APR)

Unable to connect to the Ampath Pro App or Website

Step-by-Step Resolution:
1. Switch Network:Try switching to mobile data instead of Wi-Fi.
2. Retry Access:Attempt to sign in again after switching networks.
3. Still Not Working?Contact the Ampath Marketing team for further assistance.

Additional email address for results

Providers can only add one additional email address for results to be sent to. If this email address needs to be updated, please contact Ampath Marketing